Delete your PROPMETRIK account

How to request deletion

1. Tenants (PROPMETRIK Home): open the app, go to Settings and scroll to the Danger Zone, then tap "Request Account Deletion". Staff and professionals (PROPMETRIK Pro or the web app): open your profile from the account menu and use the "Delete account" section. This tells us which account you mean.
2. Send an email to [email protected] from the email address registered on your account, with the subject "Delete my PROPMETRIK account". Tenants: include your full name and the property you rent. Staff: include your organisation name so we can match the request and notify your administrator.
3. We confirm the request by replying to that email within 5 business days. Because your tenancy records belong to your landlord or property manager as well, we notify them that you have asked for deletion.
4. Your account is closed and the data listed below is deleted within 30 days of confirmation. You receive a final email when it is done.

You do not need to keep the app installed to make the request: the email in step 2 is enough. If you no longer have access to your registered email address, contact your property manager, who can verify your identity and raise the request on your behalf.

What is deleted

• Login credentials, two-factor settings and active sessions
• Profile details: name, phone numbers, occupation, secondary contact information
• Notification and appearance preferences
• Messages you sent through the portal and attachments you uploaded to maintenance requests
• Device and usage data linked to your account

What is kept, and for how long

Some records are part of a legal agreement between you and your landlord or property manager and must be retained even after your account is closed. They are kept only for the periods below, are no longer linked to a live login, and are then deleted.

• Signed lease agreements and tenancy records: kept for the life of the tenancy plus 7 years, as required by Ghanaian tenancy and contract law
• Rent invoices, receipts and payment transaction records: kept for 10 years under Ghana tax law
• Maintenance request history needed by the property owner to evidence repairs and compliance

Deleting some data without closing your account

You can edit or remove your profile details, secondary contacts and notification preferences yourself in Settings and Profile. To remove specific messages or uploaded documents without closing the account, email [email protected] with the same subject line and describe what you want removed.

Contact

Cedyn Group, operator of PROPMETRIK. Privacy requests: [email protected]. See also our Privacy Policy, section 7 (Data Retention) and section 8 (Your Rights).